CANCELLATION POLICY

Bookings cancelled within 48 hours of the arrival time 14:00 on the day of arrival, will incur a cancellation fee equal to the first night accommodation charge. If you have booked for multiple nights you will incur a cancellation fee equal to the first & second night's accommodation charge. This will be taken from the credit card details provided at the time of booking.

 

DEPOSIT / PAYMENT POLICY

To finalise your booking we require a credit card number, and authorisation. This will secure your booking. No monies are deducted from your card, until the date of your arrival; or alternatively other payment options are available upon check in. We do not accept cheques.

​

PAYMENT TYPES

American Express (Charges Apply)

Mastercard
Visa
Eftpos

​

ARRIVAL AND DEPARTURE 

Check-In Time: 2:00 pm. An early check-in can be arranged with our Motel staff, fees may apply.
Check-Out Time: 10:00 am. A late check-out can be arranged with our Motel staff, fees may apply.

​

NO PARTY POLICY

We have a strict "No Party Policy" to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.

​

SMOKING POLICY

We reserve the right to charge additional cleaning fees of up to $500.
This includes cleaning, dry cleaning, airing out the room, carpet cleaning and 1 or 2 nights of the room being out of service.

​

SECURITY OF PERSONAL INFORMATION

Any personal information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfil our obligations to you.

 

We will not disclose any personal information to third parties outside our company or our direct contractors, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.

In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation the Privacy act 1988)

​

A copy of these terms and conditions can be obtained from reception.